Frequently Asked Questions
Everything you need to know about shopping with Cavalier Gastown.
What is your standard shipping timeframe?
We offer expedited shipping across North America. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-10 business days depending on customs processing.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags attached within 14 days of delivery. Please note that certain limited-edition releases and intimate apparel are final sale.
How do I know which size to order?
Each product page features a specific size guide with detailed measurements. Since we curate a variety of independent designers, we recommend checking the 'Fit Notes' section for specific brand sizing advice.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the materials used in your clothing sustainably sourced?
At Cavalier Gastown, we prioritize quality and ethics. Many of our featured designers use organic cotton, recycled fabrics, and ethical manufacturing processes. Detailed material information is listed on each product page.